Refund policy

Last updated 20 October 2026

Stars are digital credit, delivered to your account the moment a payment succeeds.

Unused purchases

If you have bought stars and have not spent any of them, write to us within 7 days of the payment at hello@lullchat.com with the payment reference, and we will refund it in full.

Stars you have already spent

Stars that have been spent on messages, photographs, voice replies or clips cannot be refunded. Each of those costs us money to produce at the moment you ask for it, and the thing you asked for was delivered.

When something fails

Money taken, stars not credited. Write to us with the payment reference and we will credit the stars or refund the payment, whichever you prefer.
A picture or clip that never arrived. The stars for it are returned to your balance automatically. If they are not, tell us and we will return them by hand.
Charged twice for the same thing. The duplicate is refunded in full.

How long it takes

Approved refunds are sent back through Razorpay to the original payment method, usually within 5–7 working days. The time it then takes to appear on your statement is set by your bank.

How to ask

Email hello@lullchat.com with the payment reference or order id, the amount, and what went wrong. We reply within 3 working days.