Privacy policy

Last updated 20 October 2026

The short version: your conversations are not stored, anywhere.

Conversations are not kept on our servers. Messages are sent to an AI provider to generate a reply and are not written to our database. Your chat history lives on your own device and, if you are signed in, in your own account's private storage — readable only by you.

What we do keep

Your account — the sign-in you chose (email, Google, or a username), and the uid that identifies it.
Your profile — the name, city, country, age band and preferences you entered during setup.
Your wallet — your star balance and what you have bought.
Billing records — one row per paid turn, with no message content in it, used to meter usage and produce totals.
Reports — if you report a message, one sentence of it is stored so it can be reviewed. These are deleted automatically after 30 days.

Who we share it with

AI providers — Google and Venice, to generate replies, voices and images.
Google Firebase — authentication, database and hosting.
Razorpay — payments. We never see or store your card details.

We do not sell your data, and we do not use it for advertising.

Photographs you upload

If you upload a photograph to guide how a companion looks, it is used for that purpose and is not stored or sent anywhere else. Photographs of real people are not permitted.

Your choices

Clear a conversation at any time from inside the app.
Log out, which clears the app's data from that device.
Ask us to delete your account and everything attached to it, by writing to hello@lullchat.com.

Children

Lull is for adults. We do not knowingly collect anything from anyone under 18. If you believe a minor has an account, write to hello@lullchat.com and we will remove it.

Changes

If this policy changes we will update this page and the date above.