LullCancellation policy
Last updated 20 October 2026
You can cancel a subscription yourself, at any time, from inside the app.
How to cancel
Open Your plan in the app and choose Cancel on the active subscription. No email, no phone call, and nothing to ask us for.
What happens when you cancel
- No further payment is taken.
- What the subscription already gave you stays yours for the period you have paid for, until it expires.
- Stars already in your wallet are unaffected and do not expire when a subscription ends.
Part-used periods
Cancelling partway through a paid month does not refund the remainder of that month — it stops the next payment. If you cancelled because something was wrong, see the refund policy; we would rather fix it than leave you paying for something that is not working.
One-time purchases
Star packs are a single purchase with nothing to cancel. They are covered by the refund policy.
If you cannot cancel
If the app will not let you cancel for any reason, email hello@lullchat.com and we will cancel it for you the same working day.